Mermaid Splash Badge Buddy

📦 Shipping Timeframes

Regular Badge Buddy Orders: Ship within 2–3 business days.

Custom Badge Buddy Orders: Ship within 3–4 business days.

Add-On Items (e.g., glitter, clip upgrades, extra accessories): May cause a delay; orders with add-ons typically ship within 4–5 business days.

⚠️ Please do not rush your badge buddy order. Rush requests may result in cancellation. If you need your badge buddy by a specific date, please contact us before placing your order so we can try to accommodate you.

🔁 Return Policy

We offer a 7-day return window after you receive your badge buddy to request a return.

✅ Return Eligibility:

• Badge buddy must be unused and in the same condition you received it.

• Must be returned in the original packaging.

To start a return, email us at:
📧 info.sprinklethatglitter@gmail.com

Return items should be sent to:
📬 PO BOX 871, Anna, TX 75409

Return shipping is the customer’s responsibility.

Returns sent without prior approval via email will not be accepted.

Questions? Feel free to contact us anytime!

🚨 Damages & Issues

Please inspect your badge buddy when it arrives. If it's defective, damaged, or you received the wrong design or name, contact us right away so we can make it right.

🚫 Non-Returnable Items

Some badge buddies are non-returnable, including:

• Customized or personalized badge buddies (e.g., with names, titles, or special requests)

• Free promotional items or gift cards

If you’re unsure whether your badge buddy qualifies for a return, just ask — we’re happy to help!

🔄 Exchanges

Want a different design or title?

The fastest way is to:

1. Request a return for the original badge buddy.

2. Place a new order for the badge buddy you’d like.

💰 Refunds

Once we receive and inspect your returned badge buddy, we’ll let you know if your refund is approved. If approved:

• Refunds will be issued to your original payment method within 10 business days.

• Please allow your bank or card issuer time to process the refund.

If it’s been more than 15 business days since approval and you haven’t received your refund, contact us at:
📧 info.sprinklethatglitter@gmail.com